Refund Policy

We aim to provide the best services and products to our clients. Please review our refund policy carefully to understand the terms regarding services and product purchases.

1. Services Refund Policy

Completed Services: Refunds will not be provided for completed treatments or services.

2. Prepaid Services or Packages:

Unused sessions from prepaid packages may be refunded upon request within 14 days of purchase. The used sessions will be charged at the regular (non-discounted) rate, and the remaining balance will be refunded.

Refunds will not be issued for expired or partially used packages.

3. Cancellation Refunds:

Appointments canceled at least 24 hours in advance will be eligible for a full refund or rescheduling without penalty.

Late cancellations or no-shows may incur a cancellation fee, which is non-refundable.

2. Products Refund Policy

1. Eligibility for Refunds or Exchanges:

Refunds or exchanges are available for unused, unopened products in their original packaging.

Requests must be made within 7 days of purchase and must be accompanied by the original receipt or proof of purchase.

2. Non-Refundable Products:

Opened, used, or damaged products are not eligible for refunds or exchanges.

Clearance or discounted items are sold as-is and cannot be refunded or exchanged.
3. Defective or Damaged Products:

If you receive a defective or damaged product, please contact us within 3 days of receiving it. We will replace the item or issue a refund after verification.

3. Refund Process

1. For Services:

Refunds for prepaid services will be processed within 7 business days after approval.

Refunds will be credited to the original payment method.

2. For Products:

Approved product refunds will be processed within 7 business days after the return is received and inspected.

Refunds will be credited to the original payment method or issued as store credit.

3.Shipping Costs:

For product returns, the client is responsible for return shipping costs unless the item was defective or damaged upon delivery.

4. How to Request a Refund

To request a refund for services or products, please contact us through the following channels:

Phone: 080-4859-0777
Email: [email protected]

Skin Beauty Studio reserves the right to deny refund requests that do not meet the conditions outlined in this policy. We are committed to ensuring customer satisfaction. If you have any questions or concerns, please don’t hesitate to contact us.
Phone: 080-4859-0777
Email: [email protected]